Frequently Asked Questions – Gaia Gems


1. Are the gemstones at Gaia Gems natural and genuine?

Yes. Gaia Gems specialises exclusively in natural, earth-formed gemstones. We offer certified precious gemstones including diamonds, rubies, sapphires, and emeralds, carefully hand-selected for authenticity, origin, and quality. We do not sell synthetic or imitation stones unless clearly stated.

2. Are your gemstones certified?

Where applicable, certification details are provided to confirm authenticity and quality grading. Certification helps buyers confidently purchase high-value gemstones online in Australia. If you require additional certification for bespoke purchases, we can assist upon request.

3. Where is Gaia Gems located?

Gaia Gems is proudly based in Melbourne, Australia, serving customers nationwide. As an Australian-owned gemstone and jewellery store, we operate under Australian consumer protection standards and offer secure transactions.

4. Do you ship gemstone jewellery across Australia?

Yes. We provide secure Australia-wide shipping, including Melbourne, Sydney, Brisbane, Perth, Adelaide, and regional areas. Every gemstone and jewellery piece is carefully packaged to ensure safe delivery.

5. Do you sell precious gemstones like diamonds, rubies, sapphires, and emeralds?

Yes. Gaia Gems offers a curated collection of natural diamonds, rubies, sapphires, and emeralds, along with fine silver and gold jewellery. We focus on quality, rarity, and ethically sourced stones suitable for collectors, investors, and jewellery lovers.

6. Can I request bespoke or custom jewellery?

Absolutely. We offer bespoke jewellery services in Australia. You can select your preferred gemstone, metal (925 sterling silver or gold), and design style to create a personalised piece — ideal for engagement rings, anniversary gifts, or investment jewellery.

7. Are your gemstones ethically sourced?

Yes. Ethical sourcing is central to our philosophy. We work with trusted suppliers who prioritise responsible mining practices and transparent supply chains. Luxury and integrity go hand in hand at Gaia Gems.

8. Why buy gemstones from an Australian store?

Purchasing from an Australian gemstone store like Gaia Gems provides:

  • Secure local transactions

  • Transparent pricing

  • Compliance with Australian regulations

  • Reliable communication and support

It ensures peace of mind when investing in precious gemstones.

9. Are precious gemstones a good investment?

Natural precious gemstones such as high-quality rubies, sapphires, emeralds, and diamonds have long been recognised as tangible luxury assets. While values vary based on rarity, colour, clarity, and origin, certified natural stones often hold long-term appeal among collectors and investors.

10. How do I know which gemstone is right for me?

Choosing a gemstone depends on:

  • Personal style

  • Birthstone significance

  • Budget

  • Investment goals

  • Spiritual or symbolic meaning

Our team can guide you in selecting the right gemstone based on authenticity, quality, and purpose.

11. What metals do you use in your jewellery?

Our jewellery is crafted using:

  • 925 Sterling Silver

  • Solid Gold

  • Custom Gold Settings

Each metal is chosen to enhance durability and highlight the gemstone’s natural brilliance.

12. Is it safe to buy gemstones online?

Yes — when purchasing from a trusted and transparent source. Gaia Gems provides clear descriptions, certification information (where applicable), secure checkout, and professional communication to ensure confidence when buying gemstone jewellery online in Australia.

13. Do you ship internationally?

Yes, Gaia Gems offers international shipping for customers worldwide.

International buyers are responsible for any applicable customs duties, import taxes, VAT, or additional charges imposed by their country. These costs vary depending on local regulations and are not included in the purchase price or shipping fee.

We strongly recommend customers review our Shipping & Returns Policy before placing an international order.

14. Will I need to pay customs or import duties?

For international orders, customs duties, import taxes, or clearance fees may apply depending on your country’s regulations. These charges are determined by local authorities and must be borne by the customer.

Gaia Gems is not responsible for delays caused by customs processing.

15. Is it safe to buy gemstones online internationally?

Yes — when purchasing from a trusted and transparent source. Gaia Gems provides clear product descriptions, certification information (where applicable), secure checkout, and professional communication to ensure confidence when buying gemstone jewellery online globally.